TERMS AND CONDITIONS OF SALE
PRICES AND AVAILABILITY
The prices of all our articles are expressed in euros and include the Canary Islands General Indirect Tax (IGIC).
Our company reserves the right to modify its prices at any time.
Our items and their prices will be valid as long as they are displayed on the website, depending on the stock available at our facilities. Our online store will only offer products that we have in stock. In case the item requested by the customer is not available after the purchase process, our company will contact the customer to inform him/her.
The shipping fee will be 6 euros for all orders under 60 €.
These shipping costs, if they have to be paid by the customer, will be specified at the time of purchase, before making the payment. ONLY SHIPMENTS WILL BE MADE ON THE ISLAND OF LANZAROTE.
Our customers can also pick up their orders at our facilities free of charge.
Payments will be made by debit or credit card prior to shipment of orders. After receiving the notification of the successful payment, the order will be prepared and shipped.
The invoice will be physically delivered to the customer together with the delivery of the order.
Our company reserves the right to cancel/refuse any order if it comes from a customer with whom we have had disputes regarding payments on previous orders.
The maximum delivery time by our company will be 72 hours after the purchase is made, except Saturdays, Sundays and holidays.
Orders will be shipped to the address indicated by the customer during the purchase process. In order to optimize delivery, we invite our customers to provide us with an address to which the order can be delivered.
Our carrier will call you prior to delivery to try to arrange a mutually agreed upon appointment. If after two contact attempts our carrier is unable to contact you, your order will be returned to our facilities.
In case of pick-up by the customer at our facilities, he/she may do so once payment has been made and within the following schedule:
Monday to Friday from 9.00 a.m. to 1.00 p.m., except holidays.
We recommend to our customers that, once they have received their order, they should check that everything is correct and sign for their conformity.
In case of any incident, you must notify the carrier to let us know. In this case, we will solve the problem as soon as possible.
If there is any incident, but it is not checked at the time of delivery, our company will not be held responsible.
RETURNS AND EXCHANGES
We will not accept any exchange or refund if we have not previously received any notification. In any case, we recommend that you contact us at 928.808.308 or 600.610.769, or write to us at email@example.com.
The return of the ordered products will result in the reimbursement of the total amount paid by the customer, except for shipping costs.
Return shipping costs shall be borne by the customer.
For returns, our customers will have 5 working days from the reception of the order.
No returns can be made when items are found to have been opened, tampered with or exposed to adverse conditions. Items must be returned in perfect condition.
Excluded from these return conditions are all orders that must be returned due to errors made by our company. In such a case, our company undertakes to replace the item with another item of the same or equal value, or the amount will be refunded.
SECURITY AND CONFIDENTIALITY
Our company complies with the provisions of Law 15/1999, of December 13, 1999, on the Protection of Personal Data, and the regulations on Information Society Services and Electronic Commerce, so it has adopted the necessary administrative and technical procedures to ensure the security of personal data we collect.
When a customer places an order, their personal data and those relating to their payment method are incorporated into our database, used only to process the order and send information about offers and services of group companies that may be of interest to our customers.our company ensures the confidentiality of the data provided by our customers, since the personal data requested are always strictly necessary.